Last updated: September 16, 2026
Thank you for shopping with zachatrees.com. We sell live plants and related products. All sales of live plants are final. We do not accept returns or offer refunds for changes of mind, preference, or ordinary post-delivery plant changes.
Because live plants are perishable and can be affected by weather, handling, and transit conditions, we do not accept live-plant returns. This policy does not limit any rights or remedies that cannot legally be waived under applicable law.
Damaged or unhealthy plants on arrival
If your plant arrives damaged, severely wilted, broken, or otherwise unhealthy, contact us within 24 hours of delivery at support@Zachatrees.com.
Please include:
- Your order number
- The name of the plant or product
- Clear photographs of the plant, packaging, shipping label, and damage
- A short description of the problem
We may ask for additional information to investigate the claim. Do not discard the plant or packaging until we have reviewed your claim, unless we tell you otherwise.
If we approve a claim, we may offer one of the following remedies, at our discretion and as permitted by applicable law:
- A replacement plant, if available
- A refund for the affected item
- Store credit
- Another reasonable remedy agreed with you
Refunds are issued to the original payment method unless otherwise agreed. Your payment provider may require additional time to post the refund.
Situations not covered under this policy
Except where applicable law requires otherwise, we do not provide a return, refund, replacement, or store credit for:
- A change of mind or no longer wanting the plant
- Failure to follow the care instructions of the plant
- Exposure to unsuitable temperatures, frost, heat, direct sun, or other environmental conditions after delivery
- Improper watering or handling after delivery
- Damage caused by pets, pests, or other events after delivery
- An incorrect or incomplete shipping address supplied by the customer
- Failure to collect or promptly receive a shipment
- Carrier delays or damage that is not reported within the claim window above
- Minor cosmetic variations, natural leaf loss, or differences in color, size, shape, or growth that are normal for live plants
This list does not limit any rights you may have under applicable consumer-protection law.
Shipping and weather delays
We may delay shipment when weather conditions or other circumstances could reasonably threaten the health of a live plant. We will contact you when we need to adjust the shipping schedule.
Once an order has shipped, tracking information may be provided by the carrier. Carrier delays do not automatically qualify for a refund, but please contact us if a shipment appears lost, arrives damaged, or is significantly delayed.
Incorrect, missing, or damaged items
Contact us at support@Zachatrees.com within 24 hours after delivery for incorrect, missing, or damaged items. We may request photographs and other information before deciding how to resolve the issue. The final-sale rule does not prevent us from addressing an item that we shipped incorrectly or that qualifies for an approved arrival-damage claim.
Order cancellations
Contact us as soon as possible at support@Zachatrees.com if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or shipped. A cancellation is not guaranteed merely because it is requested; any approved cancellation will be handled according to applicable law and the order’s processing status.
Contact us
For questions about this policy, contact:
Business name: Zachatrees
Email: Support@Zachatrees.com
Mailing address: 58 Old Manchester rd. Candia, NH, 03034